I root for the little guy— I like to see him win, especially when the big guys with their army of lawyers, customer service reps, bill collectors, and fat wallets are out to fleece him. The mammoth corporations do have some impressive artillery— they can bombard you with mail, put up moats and barbed wire (in the form of voicemail mazes and customer contact black holes), and beat you down with an army of lawyers.
But not to dispair. This blog is a running commmentary of how we’ve been beating the lumbering giants day in and out. Use their size to their disadvantage. You can move faster and mobilize public opinion– plus you are probably smarter and are more motivated to win.